Privacy Policy
Last updated April 26, 2022.
We believe you should always know what data we collect from you, how we use it, and what control you have over this data. We want to be fully transparent and share this information with you in our privacy policy below.
About Us
We are SIA Parvento Trading, registration number 40203115919, registered address Kipsalas iela 4 k-1 – 10, Riga, LV-1048, Latvia, operating under the name United Medals («we», «us» or «our»). We are the controller of your personal data.
You can contact us by:
- e-mail address: info@unitedmedals.com
- contact form: www.unitedmedals.com/eu/contact-us/
About Our Privacy Policy
This privacy policy («Privacy Policy») explains
- what information we collect about you;
- how we use it;
- your rights concerning your personal data.
The Privacy Policy applies to the use of the website www.unitedmedals.com («Website») and our communication in relation to the use of the Website.
Definitions
Authentication data – login information needed to identify you as a system user, e.g., password, username.
Contact information – data needed to contact you, e.g., e-mail address, phone number, postal address.
Identification data – information that allows us to establish and verify who you are, e.g., name, surname, or social media username.
Order information – details regarding the delivery of your order, e.g., products and services ordered, order status, or invoice number.
Payment details – information needed to receive and transfer payments, e.g., payment method, payment type, billing address, bank account number, payment card details (including credit or debit card number, CVV/CVC code, card expiration date).
Payment status – details related to your payment, e.g., payment date, place, or status.
Traffic and performance data – information that is used by website or application analytical tools, e.g., IP address, an identifier assigned to you, location, device information, demographic data, device type.
How Do We Use Your Personal Data and Why?
We use only the minimum amount of personal data needed.
We will indicate where the provision of personal data is voluntary or necessary.
For each topic below, we describe why and how we use your personal data and what is the legal reason.
User profiles
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We collect, store, and verify your data when you sign up or log in, to allow you to create your user profile and give you access to it. | Identification data Authentication data Contact information | It’s important for us to establish and verify your identity so that only you have access to your account (legitimate interests) |
Orders & Delivery
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We collect your data to prepare and deliver your order. | Identification data Contact information Order information Payment details Payment status | To perform the contract with you |
| We send you information about your order to inform you about the status of your order and delivery. | ||
| We share with and receive data from delivery service providers DHL, FedEx, UPS, DPD, Amazon Logistics, Hermes, Evri so you can receive your order. | Identification data Contact information Order information | To perform the contract with you |
| We store your previous order history to allow you to make repeat purchases. | Identification data Contact information Order information Payment status | It’s important for us to provide you a convenient shopping experience (legitimate interests) |
We use Shopify e-commerce platform, which processes personal data (see their privacy policy here).
We use WooCommerce e-commerce platform, which processes personal data (see their privacy policy here).
Payments
We use Stripe, Paypal, Apple Pay, Google Play services for processing your payments. We send them your payment details to receive the payment and we receive from them information about the status of your payment.
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We collect your data and send the data to the payment service provider to receive payments and to give refunds. | Identification data Contact information Payment details Payment status | To perform the contract with you |
Marketing
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We send you marketing information (e.g., newsletters, information on discounts, sales, new products, or services) to keep you updated about our offers. | Identification data Contact information | Your consent |
| We send you notices about unfinished shopping carts to remind you about an unfinished purchase. | Identification data Contact information The product or services that the user has added to the shopping cart | Your consent It’s important for us that you can purchase the items that you want (legitimate interests) |
| We analyse your reactions to our messages to understand the effectiveness of our messages and marketing campaigns. | Whether you have opened the message or its attachments Whether you have clicked on the links in our message | Your consent |
| We show you adverts as you browse the web to inform you about our offerings. You can also check for more information in our cookie policy here. | Traffic and performance data The products or services that the user has added to the shopping cart | Your consent |
We use the following marketing tools that process personal data for sending marketing information:
- Mailchimp (see their privacy policy here)
Lotteries, giveaways, competitions
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We collect and analyse your application to run lotteries, giveaways, or competitions. | Identification data Contact information Your replies | To perform the contract with you |
| We inform you privately if you are the winner to let you know that you have won and how to claim the prize. | The fact that you have won Winner’s photo |
Analytics
| What do we do with your personal data and why? | What personal data do we use? | Legal reason |
|---|---|---|
| We analyse the Website’s traffic and performance to continuously improve our Website, and the user experience. We use the following analytical tools:
| Traffic and performance data | Your consent |
| We analyse sales information to understand our users’ tastes and use this information for offering new products. We use Shopify, WooCommerce e-commerce platforms to analyse your purchases. | Order information Traffic and performance data Viewed items Saved items or wishlist Abandoned shopping carts | It’s important for us to improve our services and provide the best service to you (legitimate interests) |
Cookies and Similar Technologies
We use cookies and similar technologies on our Website. You can see our cookies policy here.
Where do we obtain your personal data?
We will obtain your personal data:
- from payment service providers (Stripe, Paypal, Apple Pay, Google Play)
- from delivery service providers providers (DHL, FedEx, UPS, DPD)
- from e-commerce platforms (Shopify, WooCommerce)
- from e-mail marketing service provider (Mailchimp)
- directly from you (for example, when you order a service, contact us with a question or complaint, create an account with us, respond to a survey or sign-up to receive marketing communications)
To whom we may disclose you personal data?
We share your personal data with the following categories of data recipients:
- payment service provider Stripe located in USA, Paypal located in USA, Apple Pay located in USA, Google Play located in USA
- analytical service provider (Google Analytics)
- e-commerce platform Shopify located in Canada, Ireland, Singapore, WooCommerce located in USA, Ireland
- e-mail marketing service provider (Mailchimp)
- group companies, located in Latvia
- accounting service providers located in Latvia
- IT maintenance services located in Latvia
How Long Do We Store Your Personal Data?
We will not store your personal data longer than it is necessary. Once we have determined that we no longer need to hold your personal data, we will destroy it.
The criteria used to determine the period of storage of your personal data are:
- the nature of the purpose, why personal data was collected;
- the length of time, while we have a contractual relationship with you;
- the existence of a legal obligation under the applicable law;
- the necessity to store the data in the light of our legal position (such as applicable statutes of limitations, litigation or regulatory investigations).
What Rights Do You Have In Relation to Your Personal Data?
You have various rights in relation to the personal data that we process about you. We have described these rights in the table below. There are some exceptions to these rights, however. If we refuse your request, we will explain to you the reasons for doing so.
If you wish to exercise any of these rights, please contact us by sending an e-mail to info@unitedmedals.com.
| Your rights | Explanation |
|---|---|
| Right to request access | You are entitled to ask us if we are processing your data and, if we are, you can request access to your personal data. |
| Right to rectification | You may request that we rectify any inaccurate or incomplete personal data that we process about you. |
| Right to erasure (“right to be forgotten”) | You have the right to request that we erase your personal data. |
| Right to restrict processing | You have the right to request that we restrict our processing of your personal data where:
|
| Right of data portability | You have the right to transfer your personal data between data controllers. This means that you can request your personal data we process about you in a structured, commonly used and machine-readable format and transfer this data to a third party. |
| Right to object | Where we are processing your personal data based on our legitimate interests (or those of a third party), you have the right to object to such processing on grounds relating to your particular situation. |
| Right to withdraw consent | If you have consented to our processing of your personal data, you have the right to withdraw consent at any time, free of charge. |
How to Complain?
If you have any concerns about our use of your personal data, you can make a complaint to us by sending an e-mail to info@unitedmedals.com.
In case you could not solve your problem with us directly, you can also complain to your local data protection authority or the place of the suspected violation. Contact information of these authorities can be accessed at the website of the European Data Protection Board.
This privacy policy was created using Ligalio Privacy Policy Generator.
